3vvv Responsible Gaming

Our Commitment to You

3vvv is committed to providing a safe, fair, and responsible gaming environment for all players in Bangladesh. We believe that gambling should be an enjoyable form of entertainment — not a source of financial stress, family conflict, or emotional harm. Our responsible gaming programme is built around a simple principle: you remain in control at all times.

3vvv provides a range of practical tools that let you set boundaries on your own gaming activity. These tools are free to use, take effect quickly, and are available to every registered player regardless of their history on the platform. If you ever feel that gambling is no longer fun, please use these tools or reach out to our support team immediately.

Age Restriction Policy

3vvv enforces a strict minimum age requirement of 21 years for all players on the platform. When you register an account, we will request identity documentation to confirm your date of birth. Accounts that cannot be verified as belonging to a person aged 21 or above will be suspended immediately and any deposited funds returned to the original payment source.

Parents and guardians in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh are strongly encouraged to use parental control software to prevent underage individuals from accessing online gambling platforms. 3vvv actively cooperates with any lawful authority seeking to prevent underage gambling.

Your Responsible Gaming Toolkit

Every registered 3vvv player has access to the following tools. You can activate any of them through your account settings or by contacting our support team at [email protected]. Our support team is available around the clock, every day of the week.

How Each Tool Works

• 💰
  Deposit Limits

  You can set a daily, weekly, or monthly deposit limit on your 3vvv account at any time through account settings. Once a limit is applied, it takes effect immediately for the current period. If you wish to lower your limit, the reduction is applied straight away. If you wish to raise a limit, there is a mandatory 7-day waiting period before the increase takes effect — this cooling-off window gives you time to reconsider. Deposit limits can also be set by contacting our support team directly at [email protected].
• ⏱️
  Session Time Limits

  Session time reminders can be configured to notify you after 30 minutes, 1 hour, 2 hours, or a custom duration of your choice. When the reminder triggers, a pop-up will appear on your screen showing your current session duration and net balance change. You can choose to continue playing or end the session. These reminders do not force you to stop — they are designed to keep you informed and in control.
• 🚫
  Reality Check

  The reality check feature overlays a brief summary of your session at regular intervals — every 30 minutes by default, or at a custom interval you choose. The summary shows how long you have been logged in, how much you have deposited in the session, your total wagers, and your net win or loss. This is a passive awareness tool — it does not interrupt gameplay but ensures you are always aware of the bigger picture.
• ❄️
  Cool-Off Period

  A cool-off period pauses your ability to make deposits and place wagers for a set duration: 24 hours, 7 days, or 30 days. Unlike self-exclusion, a cool-off does not permanently close your account — it simply locks the gambling functions temporarily. Your existing balance is preserved and will be available when the period ends. Cool-off requests submitted via [email protected] are actioned within 1 hour.
• 👤
  Self-Exclusion

  Self-exclusion is the strongest tool available on 3vvv. When you self-exclude, your account is locked for the chosen period: 30 days, 90 days, 180 days, or indefinitely. During the exclusion period you will be unable to log in, deposit, or wager. Any remaining Real Money Balance will be returned to you via your registered bKash, Nagad, or bank account after KYC verification. To request self-exclusion, email [email protected] with "Self-Exclusion Request" in the subject line and specify your chosen period.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of their income, age, or background. It tends to develop gradually and can be difficult to notice in yourself before it becomes serious. The following are common warning signs that gambling may be becoming a problem.

• Spending more money on gambling than you can afford to lose, or chasing losses by placing additional bets to try to recover previous losses.
• Gambling with money intended for essential expenses such as rent, bills, food, or sending money home to family.
• Lying to family members, friends, or colleagues about the amount of time or money spent on gambling.
• Feeling anxious, irritable, or restless when not gambling, or needing to gamble with increasing amounts to feel the same level of excitement.
• Using gambling as a way to escape from stress, depression, anxiety, or other personal problems rather than as a leisure activity.
• Borrowing money from friends, family, or taking loans specifically to fund gambling activity.
• Neglecting work, study, family responsibilities, or social relationships because of time spent gambling.

Self-Assessment Checklist

If you are unsure whether your gambling habits are healthy, ask yourself the following questions honestly. These questions are not a clinical diagnostic tool, but they can help you decide whether to seek further guidance.

Tips for Keeping Gambling Fun

For the majority of 3vvv players, gambling is a fun and occasional form of entertainment. The following habits help keep it that way.

• 🎯
  Set a Budget Before You Start

  Decide in advance the maximum amount you are comfortable losing before you open a game or place a bet. Use 3vvv's deposit limit tool to enforce this budget automatically. Never deposit more than your entertainment budget allows.
• ⏰
  Take Regular Breaks

  Step away from the screen at regular intervals during a gaming session. Use the session reminder tool so that 3vvv prompts you to take a break. A short break helps you reassess your session with a fresh perspective and avoid impulsive decisions.
• 🧘
  Keep Gambling in Perspective

  Treat gambling as one of many leisure activities — not the only one. Maintain a healthy balance of other interests: cricket matches, time with family, exploring Dhaka or Cox's Bazar, fitness, or other hobbies. Gambling should never crowd out the other parts of life you enjoy.
• 🚫
  Never Chase Losses

  If you are having a losing session, resist the urge to place larger bets to recover your losses quickly. Chasing losses is one of the most common paths to problem gambling. Accept that losses are part of the game, stick to your pre-set budget, and return another time when you feel fresh.
• 💬
  Talk to Someone You Trust

  If gambling is causing you stress or you feel it is getting out of control, talk to a trusted family member or friend. Sharing the problem early is far easier than dealing with it alone after it has grown. 3vvv's support team is also available 24/7 at [email protected] and will treat your conversation with complete confidentiality.

External Support Organisations

3vvv encourages any player who is concerned about their gambling to seek independent advice. The following organisations provide confidential support and counselling services in Bangladesh and internationally.

Contact 3vvv Support

If you are worried about your gambling or would like to activate any of the responsible gaming tools described on this page, our support team is available around the clock. We understand that reaching out for help can feel difficult, and we will always handle your request with empathy, professionalism, and complete confidentiality.

Our team responds to all responsible gaming requests as a priority. If you contact us outside of peak hours, you will receive a response within 1 hour. All communications are treated with strict confidentiality and will never be shared with third parties without your consent.